Leadvinted.com

Vinted Posted today

Director of Trust & Safety Enablement, Trust & Safety Operations

Agile

Information Architecture

Process Design

Quality Assurance

REST

The job in short

From the ad's data

Vinted is hiring: “Director of Trust & Safety Enablement, Trust & Safety Operations” (Lead level). Location: Vilnius. Salary: from 3 000 € per month gross, 26 % below the median for Testing (QA) (4 050 € gross). Technologies in the ad: Agile, Information Architecture, Process Design, Quality Assurance, REST. The ad is in English and does not ask for Lithuanian. Vinted currently has 98 open IT positions.

Salary

from 3 000 €/month

Gross/month · −50 % vs the Lead median

Level

Lead

Usually 7+ years. You lead a team or a technical direction: plan, align with the business and grow people.

Work mode

On-site

Vilnius

What you will do

People & Strategic Leadership
Mentor and manage a team of functional leaders across Quality, Training, Knowledge Management, and Process Design, fostering a culture of innovation, accountability, and continuous learning.
Drive engagement strategies across enablement functions, creating a collaborative environment aligned with Vinted values and establishing enablement as a trusted partner to operations and the rest of Trust domain.
Establish clear framework metrics and performance management systems to evaluate, coach, and elevate the effectiveness and capabilities of enablement leaders and individual contributors.
Enablement & Operational Excellence
Oversee the architectural design, standardisation, and optimisation of end-to-end operational processes to maximise effectiveness, reduce friction, and eliminate waste.
Lead the strategic direction of Quality Assurance, establishing robust auditing, calibration, and feedback loops that drive compliance, and operational consistency.
Direct the strategy for onboarding, upskilling, and ongoing moderation specialists’ training, ensuring rapid time-to-proficiency and measurable performance improvements.
Oversee TSO knowledge infrastructure, ensuring information architecture, documentation standards, and change communications enable seamless, single-source-of-truth access for operational teams.
Business Transformation & Scaling
Act as a key change agent leading cross-functional transformation initiatives, aligning enablement deliverables with strategic business pivots, modules rollouts, and operational changes.
Partner closely with Operations leaders, Policy, Product, legal and trust domain leads to translate broader marketplace priorities into actionable enablement strategies and seamless operational execution.
Design and govern launch-readiness frameworks for new product features, policy shifts, new vendor sites or market expansions to ensure operational teams are fully trained, documented, and prepared prior to rollout.
Analytical & Strategic Excellence
Utilise strong analytical capabilities to connect enablement metrics (e.g., quality scores, learning retention, knowledge usage, process cycle time) to broader business KPIs, cost efficiencies, and customer outcomes.
Establish a structured CI framework (e.g., Lean / Six Sigma methodologies) to turn operational pain points and audit findings into systematic process enhancements.
Support building effective executive dashboards and reporting frameworks to showcase enablement ROI, trends, and focus areas to senior leadership.

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What is expected

Extensive leadership experience in Operational Enablement, Process Excellence, Quality Management, or Scaled Operations in a fast-paced environment.
Demonstrated track record of developing leaders and managing multi-disciplinary teams across training, quality, knowledge, and process re-engineering.
Strong background in driving organisational change, process redesign, and executing transformation initiatives using frameworks such as Lean, Six Sigma, or Agile operational design.
Exceptional problem-solving skills with a proven ability to synthesise quality insights, training data, and process bottlenecks into actionable business improvements.
Outstanding communication and relationship-building skills, capable of influencing senior partners across Product, policy, and Core Operations.
Ability to balance high-level strategic transformation with hands-on, tactical operational readiness and execution.
Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field; Master’s degree preferred. Continuous improvement certification (e.g., Lean Six Sigma Black Belt) is a plus.

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What they offer

The opportunity to benefit from our share options programme
25 working days of holiday
Access to all the tools & tech needed for work
Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
Pension plan with flexible contribution options and a matching contribution from Vinted
Confidential Employee Assistance Program (EAP) for you and your family
Frequent team-building events
A personal monthly budget for shopping on Vinted
In Vilnius office: gym & in-house meals at friendly prices
In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast
Working at Vinted
Workation policy
Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.
Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.
Hybrid work
Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.
Equal opportunity

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Job description

The ad as published by the employer.

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

We are seeking an experienced Director of Enablement to lead our enablement functions—spanning Quality Assurance, Training, Knowledge Management, and Process Design. This role will be pivotal in driving operational excellence, leading strategic business transformations, and empowering our operational teams and leadership. The ideal candidate will possess a strong background in operational design, change and transformation management, data-driven continuous improvement, and cross-functional leadership, collaborating closely with Operations, Policy, Product, and Legal teams.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Information about the position

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is

€4.358—€5.892 EUR

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New Open for 30 more days

Salary

from 3 000 €/month

Gross, before taxes

−50 % vs Lead median 6 000 €

Among the lowest

Compared with 76 Lead level jobs

Net ≈ 1 815 €/month. From 3 000 €: social security (Sodra) −585 € (19.5 %), income tax (GPM) −600 € = 1 815 €. Lithuanian taxes 2026, without the 2nd pension pillar.

Compared with the median −26 %−50 % 7

Whole IT market825 jobs · 4 050 €−26 %
Testing (QA)53 jobs · 4 050 €−26 %
Lead level76 jobs · 6 000 €−50 %
Vilnius648 jobs · 4 050 €−26 %
Agile96 jobs · 4 500 €−33 %
REST35 jobs · 4 200 €−28 %
Quality Assurance21 jobs · 4 050 €−26 %

IT median +1,3 % per week

Based on 825 active IT jobs with a gross salary on aplikuok.lt, €/month, middle of the range.

Area

Testing (QA)

Level

Lead

Work mode

On-site

City

Vilnius

Apply

All company jobs

Source: Įmonių karjeros puslapiai

Open until 2026-11-20

Is this job ad clear?

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About the company

Vinted

vinted.com ↗

Vinted is hiring for 98 IT positions right now, mostly in Data and AI, Backend, Marketing and SEO.

Open roles: 98
Salary median: 5 250 €
Remote or hybrid: 8 %
Founded: 2008

Technologies in Vinted's ads

SQL

Vinted careers: all jobs 98 →

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