Juniornordcurrent.com

Nordcurrent Posted 22 days ago

Gaming Technical Assistant (Help Desk)

Jira

Zendesk

The job in short

From the ad's data

Nordcurrent is hiring: “Gaming Technical Assistant (Help Desk)” (Junior level). Location: Vilnius. Salary: from 1 440 € per month gross, 53 % below the median for IT administration and support (3 050 € gross). Technologies in the ad: Jira, Zendesk. The ad is in English and does not ask for Lithuanian. Nordcurrent currently has 15 open IT positions.

Salary

from 1 440 €/month

Gross/month · −39 % vs the Junior median

Level

Junior

Up to 2 years of experience. You do well-defined tasks, learn a lot and colleagues review your work.

Work mode

On-site

Vilnius

What you will do

Provide professional support to players on game-related issues through written communication in English
Analyze, categorize, and escalate complex player issues to the relevant game development teams
Collaborate with team members to find effective solutions to player concerns
Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support
Stay up-to-date with game updates, features, and technical changes to offer informed assistance.

What is expected

Fluency in written English – clear, professional communication skills are essential
Passion for gaming – an interest in the gaming industry and familiarity with popular games
Technical aptitude – ability to troubleshoot and understand basic technical problems related to software and gaming platforms
Problem-solving skills – analytical thinking with the ability to identify, diagnose, and solve issues efficiently
Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement.

Job description

The ad as published by the employer.

Location

Vilnius
From 1440 EUR/month (gross)
Quality Assurance
Full-time

Extra Great to Have

Previous experience in customer or technical support, ideally in the gaming or tech industry;
Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively;
Empathy and patience when dealing with a wide range of player personalities and issues;
Ability to quickly adapt to new tools, technologies, and systems used for game support;
Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.).
Salary: From 1440 EUR/month (gross)

Show 2 more

Why Nordcurrent?

We create world-class games that are loved by millions;
We love to learn new things and strive for continuous self-development;
We are eager to share our knowledge through Level Up Talks and take advantage of our book libraries;
We are committed to maintaining our environment stress-free to support creativity and quality work;
We take care of our health by maintaining work-life balance and enjoying various discounts on sports activities, medical check-ups, and other wellness perks;
We take advantage of additional health insurance or wellness platform (after a year with us);
We are proud to be a part of the socially responsible company as a part of our company's income is donated to those in need;
We treat ourselves to free drinks and fresh fruits every day, weekly Friday breakfasts, monthly Friday evening get-togethers, and many more fun activities together;
We take time to relax by playing, whether it's football, pool or table tennis, and - for sure - we enjoy video games on all sorts of consoles and platforms;
We meet daily, weekly, and monthly to socialize, have fun and celebrate being together.

Show 6 more

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Aktyvus Open for 8 more days

Salary

from 1 440 €/month

Gross, before taxes

−39 % vs Junior median 2 350 €

Among the lowest

Compared with 60 Junior level jobs

Net ≈ 992 €/month. From 1 440 €: social security (Sodra) −281 € (19.5 %), income tax (GPM) −167 € (tax-free allowance 606 €) = 992 €. Lithuanian taxes 2026, without the 2nd pension pillar.

Compared with the median −53 %−39 % 5

Whole IT market832 jobs · 4 050 €−64 %
IT administration and support67 jobs · 3 050 €−53 %
Junior level60 jobs · 2 350 €−39 %
Vilnius652 jobs · 4 050 €−64 %
Jira74 jobs · 4 150 €−65 %

IT median +1,3 % per week

Based on 832 active IT jobs with a gross salary on aplikuok.lt, €/month, middle of the range.

Area

IT administration and support

Level

Junior

Work mode

On-site

City

Vilnius

Apply

All company jobs

Source: Unicorns.lt

Open until 2026-10-29

Is this job ad clear?

Help others: can you tell from the ad what you would do, earn and how hiring works?

About the company

Nordcurrent

nordcurrent.com ↗

Nordcurrent is hiring for 15 IT positions right now, mostly in Testing (QA), Data and AI, Other IT.

Open roles: 15
Salary median: 2 650 €
Remote or hybrid: 0 %
Founded: 2002

Technologies in Nordcurrent's ads

Unity

Jira

Android

iOS

Git

Debugging

Zendesk

Nordcurrent careers: all jobs 15 →

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