Midvinted.com

Vinted Posted 16 days ago

Policy Manager, Trust & Safety

Customer Support

The job in short

From the ad's data

Vinted is hiring: “Policy Manager, Trust & Safety” (Mid level). Salary: 81 600–110 400 € per year gross. Technologies in the ad: Customer Support. The ad is in English and does not ask for Lithuanian. Vinted currently has 98 open IT positions.

Salary

81 600 – 110 400 €/year

Gross/year

Level

Mid

2–5 years of experience. You build features on your own from task to production and help juniors.

Work mode

On-site

What you will do

Work closely with stakeholders to develop policies for new and existing categories, incorporating input from legal teams on compliance, Trust & Safety teams on online moderation, and transactional product teams on post-order policies.
Balance key considerations such as business objectives, operational costs, user experience, and legal requirements to create fair and effective policies.
Build and refine processes that enhance collaboration between product, customer support, operations, and moderation teams, ensuring policies are rolled out efficiently.
Continuously improve policies based on real-world impact, member feedback, and evolving business needs.

What is expected

Has experience as a Policy Manager in digital marketplaces, eCommerce platforms, or other fast-paced, consumer-facing environments.
Thrives in dynamic, early-stage settings and isn't afraid to dive into complex challenges to drive results.
Has a demonstrated ability to think both strategically and tactically, with strong risk-based judgment in fast-changing environments.
Excels at project and stakeholder management, bringing teams together to create and implement effective policies.
Is autonomous and a proactive, practical learner who thrives with ambiguity and prioritises what matters most.
Uses data and analytical skills to make informed, strategic decisions.
Pays close attention to detail and communicates with clarity and precision.

Show 3 more

What they offer

The opportunity to benefit from our share options programme
30 days of paid annual leave
Newest MacBook models
Confidential Employee Assistance Program (EAP) for you and your family
Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
Lunch benefit per your workday
Frequent team-building events
A personal monthly budget for shopping on Vinted
Access to a discounted gym membership plan
Pension Plan with Vinted matching 150% of your chosen contribution
Supplemental Private Health Insurance
Life and Disability insurance
A subsidised Deutschlandticket for your commute to the office by public transport
The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
A dog-friendly office
Working at Vinted
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We've adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It's up to you and your team to decide on the exact days you'll spend working together in person.
Salary
The annual gross salary range for this position is: €81.600—€110.400 EUR

Show 17 more

Job description

The ad as published by the employer.

As a Policy Manager, you will be responsible for driving the creation and implementation of policies for all upcoming categories across our product organisation and supporting functions. You will collaborate with key stakeholders, including legal, Trust & Safety, and transactional product teams, to develop policies that balance business objectives, user experience, compliance, and operational feasibility. In this role, you will work closely with product, customer support, operations, and moderation teams to ensure policies are designed, approved, and implemented effectively. This role requires strong strategic thinking, stakeholder management, and problem-solving skills to establish processes that streamline collaboration and ensure policies are rolled out in a timely manner. You will play a key role in shaping the framework that enables Vinted's expansion while maintaining a fair, safe, and seamless experience for our members.

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About the company

Vinted

vinted.com ↗

Vinted is hiring for 98 IT positions right now, mostly in Data and AI, Backend, Marketing and SEO.

Open roles: 98
Salary median: 5 250 €
Remote or hybrid: 8 %
Founded: 2008

Technologies in Vinted's ads

SQL

Vinted careers: all jobs 98 →

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