Knowledge Management & Training Specialist, Trust & Safety Ops

Knowledge Management & Training Specialist, Trust & Safety Ops

About the Role

As a Knowledge & Training Specialist, you will support operational teams by developing knowledge and learning solutions that help people perform effectively, adapt to change, and confidently apply operational processes in their day-to-day work. Depending on business needs and your assigned focus area, your responsibilities may lean more toward knowledge management, operational enablement, or learning and development. You will work across the full knowledge lifecycle: identifying needs, developing solutions, supporting implementation, and continuously improving knowledge and learning experiences based on operational insights and stakeholder feedback. This role is well-suited to an independent, proactive specialist who enjoys solving problems, collaborating with cross-functional stakeholders, and driving improvements that positively impact operational performance. We are currently looking for several Knowledge Management & Training Specialists to join our Commercial Policy & Catalog, Brand Authentication, and Risk & Policy KMT teams. The Commercial Policy & Catalog KMT team focuses on managing and developing knowledge and training related to commercial policies and catalog processes, ensuring specialists have the expertise and resources needed to make accurate decisions. The Brand Authentication KMT team focuses on managing brand-related knowledge and training, ensuring specialists have the expertise and resources needed to make accurate decisions. The Risk & Policy KMT team focuses on onboarding and continuous training, as well as developing and driving training initiatives related to policies, processes, and operational changes.