Content Strategist, Help Content & VOC

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Help Experience domain at Vinted is on a mission to create an effortless, scalable, and cost-effective help experience for our members. We aim to empower them to solve any queries or issues by developing and improving our self-help tools. To support that mission, Help Experience has a team of around 60 people working in the Vilnius and Berlin offices.

The Content Strategy & Performance team is responsible for providing high-quality, accurate, and up-to-date information in our self-help tools, currently including Help Centre, Auto - Replies and Chatbot. This enables our members to find quick answers to any issues or questions they encounter while using our platform.

• Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
• Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
• Information about the position
• The role is a temporary cover for a maternity leave, open November’26 - September ’28.

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is

• €2.483—€3.358 EUR