Retention Data Analyst | Mid

The world’s most advanced VPN, and a whole lot more.

If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands.

Your impact? Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!

Main Responsibilities

Build dashboards and analyze customer behaviour in response to different email marketing initiatives;

Measure results of different initiatives (promotions, pricing, value creation, engagement), draw conclusions, insights and suggestions for new initiatives;

Collaborate closely with the whole Retention team to create and interpret different customer engagement or retention tests/actions;

Help to define and calculate KPIs and key metrics for the team, monitor them in automated reports and dashboards;

Execute ad-hoc analyses.

Core Requirements

Passion for mathematics, coupled with exceptional logical thinking to detect principles and patterns of consumer behavior from complex data.

Self-motivated to dig and derive complex data to see the big picture while noticing details;

Solid understanding of SQL (Google BigQuery as an advantage) and experience with dashboarding tools (e.g. Looker, PowerBI, Tableau, etc.);

Experience in data analysis;

Experience in performing A/B tests, usability tests, or user research would be an advantage;

Curiosity and drive to learn, interest in human behavior and digital marketing;

Ability to communicate and use the latest data visualization techniques to make patterns visible even for not-so-data-nerdy colleagues;

Teamwork, openness to giving and receiving feedback, willingness to share knowledge;

Holistic thinking, open minded and ‘can do’ attitude.

We expect all candidates to provide accurate and complete information during the recruitment process. While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience. Any failure to do so may negatively affect participation in the recruitment process. If broader AI assistance is allowed for a particular role or stage, we’ll let you know in advance.

By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes. As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role. This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter.

If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at privacy@nordaccount.com. Should you prefer to opt out of the automated evaluation, please submit your application directly to career@nordsec.com.