Resource Optimization Specialist, Trust & Safety Operations

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

As a Resource Optimization Specialist, you will act as a key link between Trust & Safety Operations, Workforce Management, Vendor Management, and Product teams. You will evaluate the operational impact of new initiatives, support effective workload planning, and drive improvements in resource allocation and workload management.

In this role, you will collaborate closely with stakeholders across Trust & Safety Operations, Trust Product, Workforce Management, and Vendor Management to develop processes and guidelines that balance business priorities, moderator experience, and operational feasibility.

This position requires strong analytical thinking, stakeholder management, and problem-solving skills. You will help establish scalable processes that improve cross-functional collaboration, ensure resource-related questions are addressed efficiently, and enable Operations teams to deliver targets as effectively as possible.

• Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
• Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
• Information about the position
• You will play a key role in shaping the frameworks, insights, and ways of working that allow Trust & Safety Operations to optimise resources, improve workload forecasting, and continuously enhance operational performance.

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is

• €2.767—€3.742 EUR