IT Specialist

We're looking for an IT Specialist to join our team in Vilnius and support the day-to-day technology needs of an international aviation training company. You'll be part of a global organisation with offices in Lithuania, Spain, Vietnam, France and India, working in a fast-paced, multicultural environment where reliable IT systems are critical to everything we do.

This role is a great fit for someone with 2-3 years of experience who enjoys solving technical problems, supporting users, and working across different areas of IT operations. You'll play an important role in ensuring our employees have the tools, systems, and support they need to work efficiently while gaining exposure to a wide range of business and IT technologies.

We promise a highly challenging field and wide scope of responsibilities, which will initially cover:

Service Desk & End-User Support

Providing day-to-day technical support to employees across the organisation

Managing and resolving IT incidents and service requests

Troubleshooting hardware, software, and access-related issues

Ensuring timely issue resolution and a positive user experience

Maintaining IT documentation and knowledge base articles

Microsoft 365 Administration

Administering Microsoft 365 user accounts, licences, groups, and permissions

Supporting onboarding, offboarding, and employee access management processes

Assisting with Exchange Online and Microsoft 365 administration tasks

Managing user access according to company-approved procedures

IT Asset Management

Managing the lifecycle of IT equipment and software assets

Preparing and configuring laptops and other workplace devices

Maintaining accurate hardware and software inventory records

Tracking equipment assignments and supporting procurement, deployment, and replacement activities

Business Systems Administration

Supporting internal business systems and applications

Managing user access, permissions, and basic system configurations

Assisting employees with application-related issues

Maintaining system documentation and supporting continuous improvements

IT Infrastructure & Operations Support

Supporting the maintenance of network, server, cloud, and workplace infrastructure

Monitoring IT systems and escalating issues when necessary

Assisting with infrastructure-related projects and office IT setups

Following established IT processes and best practices

Vendor Coordination & CMDB Maintenance

Coordinating with external IT vendors and service providers

Following up on support requests and ongoing issues

Assisting with software subscriptions, licensing, and renewals

Maintaining accurate asset and configuration records within the CMDB

Teamwork & Planning

Participating in daily stand-up meetings following Lean principles

Supporting your manager with administrative and operational tasks

Setting and achieving short- and long-term goals aligned with company strategy

Collaborating with colleagues across different countries and departments

Other

Handling additional tasks assigned by your direct manager

We dream about a team member who

• Must-Have Skills
• Has 2-3 years of experience in IT Support, IT Administration, or a similar role
• Has hands-on experience administering Microsoft 365 environments
• Has experience managing user accounts, licences, permissions, and access rights
• Has experience providing technical support in a corporate environment
• Has experience with IT asset and inventory management
• Demonstrates strong troubleshooting and problem-solving skills
• Speaks and writes in English at a professional working level
• Nice-to-Have Skills
• Experience with Microsoft Entra ID (Azure AD)
• Experience supporting business systems and applications
• Experience maintaining CMDB records
• Familiarity with network, server, and cloud infrastructure
• Experience working with external IT vendors and service providers
• Work Approach
• Has strong planning and time-management skills
• Is able to work independently, take ownership, and stay self-motivated
• Can effectively prioritise and manage multiple tasks
• Applies logical and analytical thinking to problem-solving
• Pays attention to detail and follows established processes
• Mindset
• Has a positive and respectful attitude
• Enjoys helping others and providing excellent support
• Is eager to learn, grow, and expand technical knowledge
• Is excited about working in an international and multicultural environment
• Has an interest in the aviation industry